Virtual contact center, unified customer communications and call center consolidation are all hot topics these days as companies align their core business strategies around the quest for customer service excellence. Contact center decision makers are now under pressure to increase customer satisfaction and reduce costs at the same time, all while managing complex day-to-day operations.
One of the most effective ways to further all of these challenging and sometimes conflicting objectives -- service improvement, cost reduction, and operational streamlining -- is through the deployment of a virtual contact center. Agents at multiple locations within the call center, throughout the enterprise or at outsourced operations can be managed and utilized as a single entity, enabling organizations to benefit from economies of scale and better control.
IP-based voice technologies are inherently virtual, so solutions based on IP are the only practical choice for call center virtualization. IP-based contact centers offer enterprises endless possibilities for how, when and where they want to communicate with their customers. Consolidating technology on a single, unified, multi-tenant platform like CosmoCom’s CosmoCall Universe (CCU) is the best way to give organizations the flexibility to rapidly deploy agents and applications wherever and whenever needed.
The core value propositions are further enhanced by leveraging AudioCodes technologies – from the mid- to high-end VoIP communication devices that support enterprise unified customer communications and contact center consolidation; to the carrier grade equipment for Contact Center On-Demand (CCOD) deployments.
CosmoCom (www.cosmocom.com) pioneered VoIP contact center technology in the mid-90s with the original patent on multimedia routing. For over a decade CosmoCom has been a global leader in Unified Customer Communications, revolutionizing the whole range of business/customer interactions, not just in formal call centers, but for all information workers. Its technology improves customer service and increases revenue while reducing cost by supporting many independent virtual contact centers on one all-IP platform that integrates easily with other VoIP network components and with the Information Technology environment. Organizations can obtain the full benefits of this technology by deploying it themselves or by working with a network service provider that hosts it on a dedicated or shared-platform basis. Its multi-tenant platform, CosmoCall Universe, is a Contact Center On-Demand system designed to unify all communication channels and all major contact center functions.
CosmoCom architected CosmoCall Universe from the ground-up as a high-capacity, high-availability and highly-scalable multi-tenant platform to meet the mission-critical contact center needs of service providers and distributed enterprises. Naturally, the VoIP network has to be equally as robust, so CosmoCom needed to team up with a VoIP company that matched our requirements. AudioCodes is just such a partner.
AudioCodes provides our mutual customers with world-class VoIP infrastructure that is as cost-effective as it is reliable. They can count on good VoIP quality that is essential to customer communications in a high-density infrastructure that is easy to use.
CosmoCom’s all-IP virtual contact center platform and AudioCodes’ leading VoIP infrastructure technology is a winning combination to help enterprises benefit from virtualization and unified customer communications.
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One of the most effective ways to further all of these challenging and sometimes conflicting objectives -- service improvement, cost reduction, and operational streamlining -- is through the deployment of a virtual contact center. Agents at multiple locations within the call center, throughout the enterprise or at outsourced operations can be managed and utilized as a single entity, enabling organizations to benefit from economies of scale and better control.
IP-based voice technologies are inherently virtual, so solutions based on IP are the only practical choice for call center virtualization. IP-based contact centers offer enterprises endless possibilities for how, when and where they want to communicate with their customers. Consolidating technology on a single, unified, multi-tenant platform like CosmoCom’s CosmoCall Universe (CCU) is the best way to give organizations the flexibility to rapidly deploy agents and applications wherever and whenever needed.
The core value propositions are further enhanced by leveraging AudioCodes technologies – from the mid- to high-end VoIP communication devices that support enterprise unified customer communications and contact center consolidation; to the carrier grade equipment for Contact Center On-Demand (CCOD) deployments.
CosmoCom (www.cosmocom.com) pioneered VoIP contact center technology in the mid-90s with the original patent on multimedia routing. For over a decade CosmoCom has been a global leader in Unified Customer Communications, revolutionizing the whole range of business/customer interactions, not just in formal call centers, but for all information workers. Its technology improves customer service and increases revenue while reducing cost by supporting many independent virtual contact centers on one all-IP platform that integrates easily with other VoIP network components and with the Information Technology environment. Organizations can obtain the full benefits of this technology by deploying it themselves or by working with a network service provider that hosts it on a dedicated or shared-platform basis. Its multi-tenant platform, CosmoCall Universe, is a Contact Center On-Demand system designed to unify all communication channels and all major contact center functions.
CosmoCom architected CosmoCall Universe from the ground-up as a high-capacity, high-availability and highly-scalable multi-tenant platform to meet the mission-critical contact center needs of service providers and distributed enterprises. Naturally, the VoIP network has to be equally as robust, so CosmoCom needed to team up with a VoIP company that matched our requirements. AudioCodes is just such a partner.
AudioCodes provides our mutual customers with world-class VoIP infrastructure that is as cost-effective as it is reliable. They can count on good VoIP quality that is essential to customer communications in a high-density infrastructure that is easy to use.
CosmoCom’s all-IP virtual contact center platform and AudioCodes’ leading VoIP infrastructure technology is a winning combination to help enterprises benefit from virtualization and unified customer communications.
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